W A R R A N T Y   C O N D I T I O N S

On-Site Services 

  1. This warranty shall begin from the date handover or the day customer moves in, whichever is earlier.  

  2. This warranty is valid only provided that the warranty e-registration is completed and returned to Newman Idesign & Renovation Sdn Bhd within fourteen (14) days after handover. 

  3. All warranties are allowed for one-time replacement only. 

  4. For household use only. Warranty is not applicable for commercial use. 

  5. Repair shall be provided only after inspection. 

  6. Newman Idesign shall not be liable for any indirect or consequential loss or damages to the customer. The customer’s exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause. 

  7. Newman Idesign shall not be liable for providing alternative accommodation during any repair work. Customers need to make their own arrangements, if required. 

  8. The warranty policy shall not cover any defect arising out of control of Newman Idesign, including but not limited to: 
    - Natural calamities like earthquakes, cyclones, flood
    - Vandalism
    - Acts of God
    - Inappropriate use by the customer
    - Normal wear and tear 
    - Surface within contaminants
    - Failure or defects in the structure or previous coating 
    - Any other external factor 

  9. Newman Idesign shall use its best endeavors to ensure that the repair work is completed as soon as possible, but does not assume liability for delay. 

  10. Newman Idesign, in its sole creation, is entitled to control/monitor repair that needs to be carried out in accordance with    all its specifications and instructions. Appoint a contractor by Newman Idesign. 

  11. Any extra charges including work done over and above fixing the identified defect will be chargeable by Newman Idesign which shall be borne by the customer. 

  12. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document. 

  13.  Neither party shall commence any court or arbitration proceeding related to the above warranty policy before completing the entire evaluation process. 

  14. The facts and all matters concerning any dispute shall be confidential at all times. 

  15. The customer shall provide the basic necessities as a stool/ladder, bucket and water at the site. 

  16. Any decision regarding repair (in part or whole) solely lies with the authorized representative followed by an inspection made by the representative. 

  17. The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer.

     

Painting 

If a defect is discovered upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim policy as mentioned below. 

The warranty policy shall apply where: 

  1. The overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by Newman Idesign representative. 

  2. Newman Idesign shall provide replacement paint if such paint code (paint code is necessary) is not discontinued by the manufacturer.

  3. Paint failure shall mean any of the following occurrences:-
    -
    Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate 
    - Color fading 
    - Fungus and algae formation on wall surfaces (spread over a minimum area of 10 sq. feet) 

  4. The customer has used the entire paint system recommended by Newman Idesign. An undercoat of primer along with two coats of putty and 2 coats of paint on all surfaces. 
     

The warranty policy shall be void in the following events: - 

  1. Intermittent dripping of water due to the proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots etc. 

  2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. 

  3. Defects arising due to contamination of surface and failure/defects in the structure. The replacement cost includes the cost of paint and labor required to set right the area of paint failure, at the time of lodging the claim in coastal area fading and chalking occur with all surfaces, within normal limits this is not considered as a failure. 
     

Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover. 

Plaster Ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim policy as mentioned below. 
 

The warranty policy shall apply where: 

  1. The overall plaster ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface painted by Newman Idesign representative. 

  2. Newman Idesign shall repair and provide labor for re-application of the paint coat, as may be necessary to set right the plaster ceiling failure in the affected portion only. 

  3. Plaster ceiling failure shall mean any of the following occurrences: -
    - Board integrity, flaking and peeling of the joint compound or coming off from the substrate 
    - Cracks on the surface 
    - Fungus and algae formation on wall surfaces (spread over a minimum area of 5 sq. feet) 

  4. The customer has used the entire plaster ceiling system recommended and executed by Newman Idesign. The plaster ceiling should have been done with the usage of Newman Idesign approved brand and all material utilized shall be of the same manufacturer. 
     

Any mix use of other brands shall make the warranty null and void. 
 

The warranty policy shall be void in the following events: -

  1. Intermittent dripping of water due to the proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots etc. 

  2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. 

  3. Physical damage to the surface with an external force or entity. 

  4. Defects arising due to failure or defects in the structure to which ceiling is anchored. In coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure. 

Electrical 

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim policy as mentioned below. 
 

The warranty policy shall apply where: 

  1. The overall electrical work carried out exceeds a value of MYR 5,000 subject to no voltage fluctuation or no input power source issue checked by Newman Idesign representative. 

  2. Newman Idesign shall provide a replacement, as long as the particular material is not discontinued by the manufacturer, and labor for re-application, as may be necessary to set right the electrical failure.

  3. Throughout this warranty policy document, the words "electrical failure" shall mean any of the following occurring, subject to the other conditions stated in this document: - 
    - Electrical short circuit/ tripping; 
    - Loose contacts in the plugs/ switches.  

  4. The customer has used the entire electrical wiring recommended and laid by Newman Idesign provided the customer had used appropriate appliances in the usage ports/ points.

The warranty policy will not cover any defects arising out of factors out of control of Newman Idesign, including but not limited to Inappropriate power input to the mains.
 

The warranty policy shall be void in the following events: - 

  1. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. 

  2. Electrical failures due to physical damage of conduits, wires, switches, and plates. 

  3. Issues in the power input source. 

  4. Electrical works been repaired by any other representative other than the company representative. 

  5. Inappropriate usage of the electrical points and appliances.
     

The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any) and labor required to set right the concerned failure only, at the time of lodging the claim. 

Plumbing work

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with        the claim policy as mentioned below. 
 

The warranty policy shall apply where: 

  1. The overall electrical work carried out exceeds a value of MYR 5,000 subject to satisfactory inspection by authorized representative. 

  2. Newman Idesign will provide replacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.

  3. Plumbing failure shall mean any of the following occurring: -
    - Leakage in plumbing or sanitary piper. 
    - Manufacturing defect 
    - Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, 
    - Nozzles, water closets, showers, angle valves etc. 

  4. The customer has used the entire plumbing system installed by Newman Idesign. 
     

The warranty policy will not cover any defects arising out of factors out of the control of Newman Idesign, including but not limited to:

  1. Improper quality of water supply to the property; 

  2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface;

  3. Plumbing failures due to physical damage or mishandling;

  4. Plumbing works have been repaired by any other representative other than company representative;

  5. Surface with contaminants 
     

The replacement cost includes the cost of plumbing pipes/ accessories and labor required to set right the concerned failure only, at the time of lodging the claim.